Please treat our staff with the same respect you would expect to receive. Our staff have the right to be treated with dignity and respect at all times without risk of violence, abuse, harassment or discrimination from patients or their relatives . We have a zero tolerance approach to this behaviour, and we have the right to remove offenders from our list and notify the police.

Practice Management

The practice management and administration is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice management supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Practice Manager

Rachael Carter – Female, Practice Manager

Deputy Practice Manager

Jane Griffiths – Female

Secretary

Nadine Love – Female

Administration

Hayley Kissane – Female

Maria Oliver – Female

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Jaqueline Horton – Reception Supervisor

Kelly Oakley

Sarah Sharpe

Katy Bowen

Charlotte Britland

Laura Thorneycroft

Suzy Wall

Our reception team book appointments, handle prescriptions and many more varied and involved duties. They are willing and eager to help with your enquiries.